:root {
  --bg-main: #111b21;
  --bg-card: #202c33;
  --bg-sidebar: #111b21;
  --bg-hover: #202c33;
  --bg-input: #2a3942;
  --text-main: #e9edef;
  --text-muted: #8696a0;
  --border-color: #222d34;
  --primary: #00a884;
  --primary-hover: #2563eb;
  --accent: #06b6d4;
  --success: #10b981;
  --warning: #f59e0b;
  --danger: #ef4444;
  --msg-me: #005c4b;
  --msg-other: #202c33;
  --msg-text-me: #e9edef;
  --msg-text-other: #e9edef;
  --msg-time-me: rgba(255, 255, 255, 0.6);
  --msg-time-other: #8696a0;
  --chat-bg: #0b141a;
  --shadow: 0 1px 3px rgba(11,20,26,.4);
  --glass: rgba(17, 27, 33, 0.95);
  --radius: 8px;
}

[data-theme="light"] {
  --bg-main: #f1f5f9;
  --bg-card: #ffffff;
  --bg-sidebar: #ffffff;
  --bg-hover: #e2e8f0;
  --bg-input: #f8fafc;
  --text-main: #0f172a;
  --text-muted: #64748b;
  --border-color: #e2e8f0;
  --msg-me: #d9fdd3;
  --msg-other: #ffffff;
  --msg-text-me: #111b21;
  --msg-text-other: #111b21;
  --msg-time-me: #667781;
  --msg-time-other: #667781;
  --chat-bg: #efeae2;
  --shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
  --glass: rgba(255, 255, 255, 0.85);
}

* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
  font-family: 'Inter', system-ui, -apple-system, sans-serif;
}

body {
  background-color: var(--bg-main);
  color: var(--text-main);
  height: 100vh; height: 100dvh;
  overflow: hidden;
  display: flex;
}

/* Scrollbars */
::-webkit-scrollbar {
  width: 6px;
  height: 6px;
}
::-webkit-scrollbar-track {
  background: transparent;
}
::-webkit-scrollbar-thumb {
  background: var(--bg-hover);
  border-radius: 4px;
}
::-webkit-scrollbar-thumb:hover {
  background: var(--text-muted);
}

/* Login Screen */
.auth-container {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 100vw;
  height: 100vh; height: 100dvh;
  background: radial-gradient(circle at top, #1e1b4b 0%, var(--bg-main) 70%);
  position: absolute;
  top: 0;
  left: 0;
  z-index: 1000;
}

.auth-box {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  padding: 40px;
  width: 100%;
  max-width: 440px;
  box-shadow: var(--shadow);
  backdrop-filter: blur(12px);
}

.auth-header {
  text-align: center;
  margin-bottom: 30px;
}

.auth-logo {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  font-size: 26px;
  font-weight: 800;
  color: #38bdf8;
  letter-spacing: -0.5px;
}

.auth-logo span {
  background: linear-gradient(135deg, #38bdf8 0%, #818cf8 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

.auth-header p {
  color: var(--text-muted);
  font-size: 14px;
  margin-top: 6px;
}

.form-group {
  margin-bottom: 20px;
}

.form-group label {
  display: block;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-muted);
  margin-bottom: 8px;
}

.form-input {
  width: 100%;
  padding: 12px 16px;
  background-color: var(--bg-input);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  color: var(--text-main);
  font-size: 14px;
  transition: all 0.2s;
  outline: none;
}

.form-input:focus {
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.25);
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 12px 20px;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  border: none;
  transition: all 0.2s;
}

.btn-primary {
  background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
  color: #ffffff;
  width: 100%;
}

.btn-primary:hover {
  filter: brightness(1.1);
  transform: translateY(-1px);
}

.btn-success {
  background: #10b981;
  color: #ffffff;
}
.btn-success:hover { background: #059669; }

.btn-danger {
  background: #ef4444;
  color: #ffffff;
}
.btn-danger:hover { background: #dc2626; }

.btn-outline {
  background: transparent;
  border: 1px solid var(--border-color);
  color: var(--text-main);
}
.btn-outline:hover {
  background: var(--bg-hover);
}

.btn-sm {
  padding: 6px 12px;
  font-size: 12px;
}

/* Main Layout */
.app-container {
  display: flex;
  width: 100vw;
  height: 100vh; height: 100dvh;
  overflow: hidden;
}

/* Sidebar */
.sidebar {
  width: 15px;
  background-color: transparent;
  border-right: none;
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
  z-index: 1000;
  transition: width 0.3s ease, background-color 0.3s ease;
  overflow-x: hidden;
  white-space: nowrap;
}

.sidebar > * {
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.2s ease;
}

.sidebar:hover {
  width: 260px;
  background-color: var(--bg-sidebar);
  border-right: 1px solid var(--border-color);
  box-shadow: 4px 0 15px rgba(0,0,0,0.2);
}

.sidebar:hover > * {
  opacity: 1;
  pointer-events: auto;
}

.sidebar-brand {
  padding: 24px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--border-color);
}

.sidebar-logo {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 18px;
  font-weight: 800;
  color: var(--text-main);
}

.sidebar-logo i {
  color: #38bdf8;
  font-size: 22px;
}

.sidebar-menu {
  padding: 16px 12px;
  flex: 1;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.menu-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 16px;
  border-radius: 8px;
  color: var(--text-muted);
  text-decoration: none;
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s;
}

.menu-item .menu-label {
  display: flex;
  align-items: center;
  gap: 12px;
}

.menu-item i {
  font-size: 18px;
  width: 20px;
}

.menu-item:hover {
  background-color: var(--bg-hover);
  color: var(--text-main);
}

.menu-item.active {
  background: linear-gradient(90deg, rgba(59, 130, 246, 0.15) 0%, rgba(59, 130, 246, 0.05) 100%);
  color: #38bdf8;
  border-left: 3px solid #38bdf8;
}

.badge {
  padding: 2px 8px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 700;
}

.badge-primary { background: #3b82f6; color: white; }
.badge-danger { background: #ef4444; color: white; }
.badge-success { background: #10b981; color: white; }
.badge-warning { background: #f59e0b; color: white; }

.sidebar-footer {
  padding: 16px 20px;
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.user-profile {
  display: flex;
  align-items: center;
  gap: 10px;
}

.user-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: linear-gradient(135deg, #38bdf8 0%, #6366f1 100%);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  color: white;
  font-size: 14px;
}

.user-info {
  display: flex;
  flex-direction: column;
}

.user-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-main);
  max-width: 120px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.user-role {
  font-size: 11px;
  color: var(--text-muted);
}

/* Main Content Views */
.main-view {
  flex: 1;
  display: flex;
  flex-direction: column;
  height: 100vh; height: 100dvh;
  overflow: hidden;
  background-color: var(--bg-main);
  min-width: 0;
}

.main-view > section {
  width: 100%;
  min-width: 0;
}

/* View Header */
.view-header {
  padding: 18px 28px;
  background-color: var(--bg-card);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.view-title {
  font-size: 20px;
  font-weight: 700;
  color: var(--text-main);
  display: flex;
  align-items: center;
  gap: 10px;
}

.view-body {
  flex: 1;
  overflow-y: auto;
  padding: 24px 28px;
}

/* Master Metrics Grid */
.metrics-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 20px;
  margin-bottom: 28px;
}

.metric-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius);
  padding: 22px;
  display: flex;
  align-items: center;
  gap: 16px;
  box-shadow: var(--shadow);
  transition: transform 0.2s;
}

.metric-card:hover {
  transform: translateY(-2px);
}

.metric-icon {
  width: 50px;
  height: 50px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 24px;
}

.metric-icon.blue { background: rgba(59, 130, 246, 0.15); color: #3b82f6; }
.metric-icon.green { background: rgba(16, 185, 129, 0.15); color: #10b981; }
.metric-icon.purple { background: rgba(139, 92, 246, 0.15); color: #8b5cf6; }
.metric-icon.cyan { background: rgba(6, 182, 212, 0.15); color: #06b6d4; }

.metric-info h3 {
  font-size: 24px;
  font-weight: 800;
  color: var(--text-main);
}

.metric-info p {
  font-size: 13px;
  color: var(--text-muted);
  margin-top: 2px;
}

.table-container {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius);
  overflow-x: auto;
  overflow-y: hidden;
  box-shadow: var(--shadow);
  width: 100%;
}

.custom-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
}

.custom-table th {
  background-color: var(--bg-hover);
  padding: 14px 18px;
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border-color);
}

.custom-table td {
  padding: 16px 18px;
  font-size: 14px;
  border-bottom: 1px solid var(--border-color);
  color: var(--text-main);
}

.custom-table tr:last-child td {
  border-bottom: none;
}

.custom-table tr:hover {
  background-color: rgba(255, 255, 255, 0.02);
}

/* Chat Layout */
.chat-layout {
  display: flex;
  width: 100%;
  height: 100%;
  overflow: hidden;
}

/* Tickets Column */
.tickets-sidebar {
  width: 380px;
  background-color: var(--bg-card);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
}

.tickets-tabs {
  display: flex;
  border-bottom: 1px solid var(--border-color);
  background-color: var(--bg-sidebar);
}

.tab-btn {
  flex: 1;
  padding: 14px 8px;
  text-align: center;
  font-size: 13px;
  font-weight: 600;
  color: var(--text-muted);
  background: none;
  border: none;
  cursor: pointer;
  border-bottom: 2px solid transparent;
  transition: all 0.2s;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
}

.tab-btn.active {
  color: #38bdf8;
  border-bottom-color: #38bdf8;
  background-color: var(--bg-card);
}

.tickets-search {
  padding: 12px 16px;
  border-bottom: 1px solid var(--border-color);
}

.tickets-list {
  flex: 1;
  overflow-y: auto;
}

.ticket-card {
  padding: 16px;
  border-bottom: 1px solid var(--border-color);
  cursor: pointer;
  display: flex;
  gap: 12px;
  transition: background 0.2s;
}

.ticket-card:hover {
  background-color: var(--bg-hover);
}

.ticket-card.active {
  background: var(--bg-input);
  border-left: none;
}

.ticket-avatar {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: var(--bg-input);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  color: #38bdf8;
  flex-shrink: 0;
  overflow: hidden;
}

.ticket-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.ticket-content {
  flex: 1;
  min-width: 0;
}

.ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 4px;
}

.ticket-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-main);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-time {
  font-size: 11px;
  color: var(--text-muted);
}

.ticket-footer {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.ticket-last-msg {
  font-size: 13px;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  flex: 1;
}

/* Chat Main Area */
.chat-window {
  flex: 1;
  display: flex;
  flex-direction: column;
  background-color: var(--bg-main);
  position: relative;
  min-height: 0;
  overflow: hidden;
}

.chat-header {
  padding: 14px 20px;
  background-color: var(--bg-card);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  z-index: 10;
}

.chat-contact-info {
  display: flex;
  align-items: center;
  gap: 12px;
}

.chat-contact-name {
  font-size: 15px;
  font-weight: 700;
  color: var(--text-main);
}

.chat-contact-number {
  font-size: 12px;
  color: var(--text-muted);
}

.chat-actions {
  display: flex;
  gap: 8px;
}

.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 18px 24px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  background-color: var(--chat-bg, #0b141a);
  background-image: radial-gradient(rgba(255, 255, 255, 0.04) 1px, transparent 0);
  background-size: 20px 20px;
}

[data-theme="light"] .chat-messages {
  background-color: var(--chat-bg, #efeae2);
  background-image: radial-gradient(rgba(0, 0, 0, 0.05) 1px, transparent 0);
}

/* Balões no padrão WhatsApp Web */
.msg-bubble,
.message-bubble {
  max-width: 68%;
  min-width: 85px;
  padding: 6px 9px 5px 12px;
  border-radius: 8px;
  position: relative;
  font-size: 14.2px;
  line-height: 19px;
  word-break: break-word;
  box-shadow: 0 1px 1px rgba(0, 0, 0, 0.15);
  display: flex;
  flex-direction: column;
  box-sizing: border-box;
}

/* Enviada pelo Atendente (Direita / Verde Oficial WhatsApp) */
.msg-bubble.me,
.message-bubble.me {
  align-self: flex-end;
  background-color: var(--msg-me, #005c4b);
  color: var(--msg-text-me, #e9edef);
  border-top-right-radius: 0px;
  border-bottom-right-radius: 8px;
  border-top-left-radius: 8px;
  border-bottom-left-radius: 8px;
}

/* Recebida do Contato (Esquerda / Cinza/Branco Oficial WhatsApp) */
.msg-bubble.other,
.message-bubble.other {
  align-self: flex-start;
  background-color: var(--msg-other, #202c33);
  color: var(--msg-text-other, #e9edef);
  border-top-left-radius: 0px;
  border-top-right-radius: 8px;
  border-bottom-left-radius: 8px;
  border-bottom-right-radius: 8px;
  border: 1px solid rgba(255, 255, 255, 0.04);
}

[data-theme="light"] .msg-bubble.other,
[data-theme="light"] .message-bubble.other {
  border: 1px solid rgba(0, 0, 0, 0.06);
  box-shadow: 0 1px 0.5px rgba(11, 20, 26, 0.13);
}

.msg-body,
.message-body {
  white-space: pre-wrap;
  word-break: break-word;
  padding-right: 2px;
}

/* Rodapé do balão com hora e confirmação */
.msg-footer,
.message-footer {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  margin-top: 2px;
  align-self: flex-end;
  user-select: none;
}

.msg-time,
.message-time {
  font-size: 11px;
  line-height: 15px;
  text-align: right;
  white-space: nowrap;
}

.msg-bubble.me .msg-time,
.message-bubble.me .message-time {
  color: var(--msg-time-me, rgba(233, 237, 239, 0.65));
}

.msg-bubble.other .msg-time,
.message-bubble.other .message-time {
  color: var(--msg-time-other, #8696a0);
}

.msg-status-check {
  font-size: 11px;
  display: inline-flex;
  align-items: center;
}
.msg-status-pending, .msg-status-sent {
  color: var(--msg-time-me, rgba(255, 255, 255, 0.6));
}
.msg-status-read {
  color: #53bdeb !important;
}

.chat-input-area {
  padding: 14px 20px;
  background-color: var(--bg-card);
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  gap: 10px;
  position: relative;
  flex-shrink: 0;
}

.chat-input {
  flex: 1;
  padding: 12px 18px;
  background-color: var(--bg-input);
  border: 1px solid var(--border-color);
  border-radius: 24px;
  color: var(--text-main);
  font-size: 14px;
  outline: none;
}

.chat-input:focus {
  border-color: var(--primary);
}

.btn-icon {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-input);
  border: 1px solid var(--border-color);
  color: var(--text-muted);
  cursor: pointer;
  transition: all 0.2s;
  flex-shrink: 0;
}

.btn-icon:hover {
  color: var(--text-main);
  background: var(--bg-hover);
}

.btn-send {
  background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
  color: white;
  border: none;
}

.btn-send:hover {
  background: #1d4ed8;
  color: white;
}

/* Modais */
.modal-backdrop {
  position: fixed;
  top: 0;
  left: 0;
  width: 100vw;
  height: 100vh; height: 100dvh;
  background: rgba(0, 0, 0, 0.7);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 2000;
  backdrop-filter: blur(4px);
}

.modal-content {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  width: 100%;
  max-width: 520px;
  padding: 28px;
  box-shadow: var(--shadow);
}

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 20px;
}

.modal-title {
  font-size: 18px;
  font-weight: 700;
  color: var(--text-main);
}

.modal-footer {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  margin-top: 24px;
}

/* QR Code Box */
.qrcode-box {
  background: white;
  padding: 20px;
  border-radius: 16px;
  display: inline-block;
  margin: 20px auto;
  box-shadow: 0 4px 20px rgba(0,0,0,0.3);
}

.qrcode-box img {
  width: 250px;
  height: 250px;
  display: block;
}

/* Respostas Rápidas Autocomplete */
.quick-replies-menu {
  position: absolute;
  bottom: 75px;
  left: 20px;
  right: 20px;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  max-height: 220px;
  overflow-y: auto;
  box-shadow: var(--shadow);
  z-index: 50;
}

.quick-reply-item {
  padding: 10px 16px;
  cursor: pointer;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  gap: 12px;
}

.quick-reply-item:hover {
  background: var(--bg-hover);
}

.quick-reply-shortcut {
  font-weight: 700;
  color: #38bdf8;
  font-size: 13px;
}

.quick-reply-text {
  font-size: 13px;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* ================= NOVOS ESTILOS: KANBAN, TAGS, CSAT, SWITCHES ================= */

/* Kanban Board */
.kanban-board {
  display: flex;
  gap: 16px;
  min-height: calc(100vh - 120px);
  padding-bottom: 20px;
}

.kanban-lane {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius);
  width: 320px;
  min-width: 300px;
  display: flex;
  flex-direction: column;
  max-height: calc(100vh - 130px);
  transition: all 0.2s ease;
}

.kanban-lane.drag-over {
  border-color: var(--primary);
  background: var(--bg-hover);
  box-shadow: 0 0 15px rgba(59, 130, 246, 0.3);
}

.kanban-lane-header {
  padding: 14px 16px;
  border-bottom: 2px solid transparent;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-weight: 700;
  font-size: 14px;
}

.kanban-cards-container {
  padding: 12px;
  overflow-y: auto;
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.kanban-card {
  background: var(--bg-main);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 14px;
  cursor: grab;
  transition: transform 0.15s, box-shadow 0.15s;
  user-select: none;
}

.kanban-card:hover {
  transform: translateY(-2px);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
  border-color: var(--primary);
}

.kanban-card:active {
  cursor: grabbing;
}

.kanban-card-title {
  font-weight: 700;
  font-size: 14px;
  margin-bottom: 4px;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.kanban-card-msg {
  font-size: 12px;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  margin-bottom: 8px;
}

/* Tag Badges */
.tag-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 600;
  color: #fff;
  line-height: 1.4;
}

/* Toggle Switches */
.switch {
  position: relative;
  display: inline-block;
  width: 44px;
  height: 24px;
}

.switch input {
  opacity: 0;
  width: 0;
  height: 0;
}

.slider {
  position: absolute;
  cursor: pointer;
  top: 0; left: 0; right: 0; bottom: 0;
  background-color: var(--bg-hover);
  border: 1px solid var(--border-color);
  transition: .3s;
  border-radius: 24px;
}

.slider:before {
  position: absolute;
  content: "";
  height: 16px;
  width: 16px;
  left: 3px;
  bottom: 3px;
  background-color: white;
  transition: .3s;
  border-radius: 50%;
}

input:checked + .slider {
  background-color: var(--primary);
}

input:checked + .slider:before {
  transform: translateX(20px);
}

/* Progress bar */
.progress-bar-container {
  width: 100%;
  height: 8px;
  background: var(--bg-hover);
  border-radius: 4px;
  overflow: hidden;
  margin-top: 6px;
}

.progress-bar-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--primary), var(--accent));
  transition: width 0.3s;
}

/* CSAT Stars */
.star-rating {
  color: #f59e0b;
  font-size: 14px;
}


/* RESPONSIVIDADE MOBILE (MVP: Apenas Chat) */
.mobile-back-btn {
  display: none;
  background: none;
  border: none;
  color: var(--text-primary);
  font-size: 20px;
  cursor: pointer;
  margin-right: 12px;
}

@media (max-width: 768px) {
  /* Oculta a barra global no mobile */
  .sidebar {
    display: none !important;
  }
  
  /* Ajusta o layout do chat */
  .chat-layout {
    flex-direction: column;
  }
  
  .tickets-sidebar {
    width: 100% !important;
    border-right: none !important;
  }
  
  /* Se a classe mobile-chat-open NÃO estiver presente, a janela de conversa fica escondida */
  .chat-layout:not(.mobile-chat-open) .chat-window {
    display: none !important;
  }
  
  /* Se a classe mobile-chat-open ESTIVER presente, oculta a lista e mostra o chat 100% */
  .chat-layout.mobile-chat-open .tickets-sidebar {
    display: none !important;
  }
  
  .chat-layout.mobile-chat-open .chat-window {
    display: flex !important;
    width: 100% !important;
  }
  
  /* Mostra o botão de voltar */
  .mobile-back-btn {
    display: flex !important;
    align-items: center;
    justify-content: center;
  }
  
  /* Corrige padding para mobile */
  .main-content {
    padding: 0 !important;
  }

  /* Chat Header Mobile Fixes */
  .chat-header {
    flex-wrap: wrap;
    gap: 12px;
    padding: 10px 14px;
  }
  .chat-actions {
    width: 100%;
    overflow-x: auto;
    padding-bottom: 6px;
    justify-content: flex-start;
    -webkit-overflow-scrolling: touch;
    flex-wrap: nowrap;
  }
  .chat-actions > button {
    flex-shrink: 0;
  }
  .chat-actions::-webkit-scrollbar {
    height: 4px;
  }
  .chat-actions::-webkit-scrollbar-thumb {
    background-color: rgba(255, 255, 255, 0.2);
    border-radius: 4px;
  }
}

/* Context Menu / Dropdown no Balão de Mensagem */
.msg-bubble {
  position: relative;
}
.msg-options-btn {
  position: absolute;
  top: 4px;
  right: 4px;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: rgba(0,0,0,0.2);
  color: #fff;
  display: none;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  border: none;
  font-size: 14px;
}
.msg-bubble:hover .msg-options-btn {
  display: flex;
}
.msg-dropdown {
  position: absolute;
  top: 30px;
  right: 4px;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 6px;
  box-shadow: 0 4px 12px rgba(0,0,0,0.2);
  display: none;
  flex-direction: column;
  z-index: 100;
  min-width: 150px;
  overflow: hidden;
}
.msg-dropdown.show {
  display: flex;
}
.msg-dropdown-item {
  padding: 10px 16px;
  color: var(--text-main);
  cursor: pointer;
  font-size: 14px;
  display: flex;
  align-items: center;
  gap: 10px;
}
.msg-dropdown-item:hover {
  background: var(--bg-hover);
}

/* Forward List Items */
.forward-contact-item {
  display: flex;
  align-items: center;
  padding: 12px 16px;
  cursor: pointer;
  border-bottom: 1px solid var(--border-color);
  gap: 12px;
}
.forward-contact-item:hover {
  background: var(--bg-hover);
}
.forward-checkbox {
  width: 20px;
  height: 20px;
  border-radius: 4px;
  border: 2px solid var(--text-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  color: transparent;
}
.forward-contact-item.selected .forward-checkbox {
  background: #00a884;
  border-color: #00a884;
  color: #fff;
}